Refund for Received Products
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at by sending request from the bottom of the main page. If your return is accepted, we’ll send you a instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at our info box
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds for returning products
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- A full refund ( *Minus shipping fee & handling fee ) for unused and unopened products.
- A partial refund ( *Minus shipping fee & handling fee ) For example, removing the protective film. Partial refund amount at the discretion of our quality assurance team, based on inspection of returned product.
- No refund if the product is damaged / unusable. For example, the watch strap screw has been disassembled. A free replacement is provided only when the products received by customers are damaged/ wrong item.
CAN YOU CANCEL AN ORDER BEFORE DELIVERY?
We understand this can happen, ordering a product then suddenly filled with buyers remorse! If this happens to you, contact us within 24 hours of your order created time and we will do our best to cancel your order.
For orders created over 24 hours, sorry that we do not accept cancelling of your order. Please think carefully before buying any stuff!
If your order has already dropped into the processing phase, we are unable to stop the shipping process. Therefore, you will have to return your order for a refund by reaching out for the return during our normal 30 days return policy.
Handling fee for returning products / cancelling of orders
Watch Makeup will charge handling fee for both returning products/cancellation of order.
The handling fee of 6% of the grand total of the order or USD23, whichever is higher for orders without modification to the time-mark. The charge handling of 6% is Bank and credit card company fee.
For orders with modification to time-mark, Watch Makeup will charge handling of 10% of the grand total of the order or USD35, whichever is higher. The charge handling fee includes the handling fee of special time-mark.
**Please consider carefully before any payment. We do not encourage any IMPULSIVE CONSUMPTION that will cause both of us inconvenience. Thanks**
What if I do not like the product after I receive it? Can I initiate a refund?
Please note that we DO NOT accept this as an reason for refund.
All pictures are for reference ONLY. We have lots of different videos/pictures that are available on our Instagram/Facebook. Please think carefully before making any purchase.
Please also communicate well to us by sending emails / Instagram direct to us and explain your requests if there's any so we can arrange for that. Otherwise we might not be able to entertain any of your requests after you place your order without notifying us.